COVID-19


2020 has been anything but predictable. The Coronavirus pandemic epitomizes this very fact. Deemed an essential business from the outset, we were looking at a myriad of factors that most of us here in the United States have never had to grapple with before; completely uncharted territory. There wasn't a manual, a map, or a guide. We've relied on  each other to implement and abide by the ever emerging guidelines from the CDC and health officials and have grown closer because of it. This is a space dedicated to things we've had in place since day one, some things we've learned along the way, and what you can expect from us when visiting one of our cafes. You'll notice perfection isn't on the list. We continuously strive to our best each and every day, and know things will happen, so we do our best to plan for the unexpected, which has been ingrained in our culture well before this pandemic began.  No matter what the day brings us, we promise to always remain humble, considerate, grateful and diligent in our never ending quest to provide as safe of a space as possible to serve and enjoy the best cup of coffee you've ever had.

This pandemic has greatly impacted all of our lives in many ways and for some far worse than others.  And as with all things, we truly believe this too shall pass with the help of all of us working together to get through it.

 

WHAT TO EXPECT IN OUR CAFES

UPDATE: Our COVID-19 Operating Procedures // Courtesy Guidelines for Dine-in
    • Masks are required at all times unless seated. Please wear a mask to walk around the cafe.
    • Please practice social distancing and remain 6 feet apart from others.
    • Feel free to use our complimentary hand sanitizer located throughout the cafe.
    • Do not move furniture from the designated area.
    • Please remember tables are reserved for paying customers.
    • Please use designated entrance and exit only doors.
    • Since we're operating at limited capacity, please try and limit your dine-in visit to 1hr to give others the chance to enjoy the same experience.
    • Each table has a copy of these guidelines. You'll notice one side has a large green sign on it, the other side has red. When you're done dining with us, please flip over the sign to signal to our staff that the area needs to be sanitized. If you approach a table that has a red sign, simply notify our staff and we will gladly sanitize the area for you!
Our COVID-19 Operating Procedures
    • We use a daily COVID-19 Employee Health Screening checklist to screen all employees reporting to each day
    • We require staff to wash their hands regularly and use hand sanitizer between hand washings.
    • We clean and disinfect all work surfaces and common areas regularly throughout the day.
    • We practice and enforce Social Distancing (6ft apart).
    • Condiments are provided only upon request.
    • Our menu is digital and can be found here or on our online ordering app.
    • We highly encourage you to place your orders online ahead of time to help us limit close contact.
    • We are not accepting cash at this time. We accept all major credit/debit cards as well as NFC payments such as Apple Pay or Google Pay.
    • Hand sanitizer is available to all customers
    • Masks are required in our cafés and outdoor dining areas.
Our Daily COVID-19 Employee Health Screening Checklist includes recording temperature checks via an infrared thermometer and attestation of the following:
    • No known contact with anyone diagnosed with COVID-19 within the last 14 days.
    • No travel to or from a region designated by the CDC as high risk in the last 14 days.
    • No experience of any cold or flu-like symptoms in the last 7 days.
    • A positive answer to any of these questions means they must stay home.
    • Per CDC guidelines, employees who experience symptoms must notify their manager and stay home.
    • Sick employees are encouraged to follow CDC-recommendations.
    • Sick employees shall not return to work until the treating physician provides a release to return to work as per CDC guidelines.
    • In the event an employee tests positive for COVID-19:
      • All employees who had close contact with the sick employee (within 6ft for at least 15min) will be notified. Those with signs or symptoms must self-quarantine 14 days per CDC guidelines.
      • The café will be deep cleaned and sanitized per CDC and EPA guidelines specifically pertaining to COVID-19.
      • Operations will resume as soon as all safety precautions have been met.

For a complete list of what our promise is to you and what we expect from you as a customer, click here to see THE TEXAS RESTAURANT PROMISE. We have proudly partnered with the Texas Restaurant Association, to serve on a task force made up of a chain of independent restaurants and health officials.

CAFES

Below is a list of each cafe's current status due to COVID-19.

San Antonio

  • Alamo Heights - open for dine-in & take-away
  • Medical Center - open for dine-in & take-away
  • Leon Springs - open for dine-in & take-away
  • Shavano Park - open for dine-in & take-away
  • Sonterra - open for dine-in & take-away

Austin

  • South Lamar - open for dine-in & take-away
  • Seaholm - pen for dine-in & take-away
  • Triangle open for dine-in & take-away

Dallas

  • Deep Ellum - open for dine-in & take-away
  • Highland Park - open for dine-in & take-away

 

Locations & Hours