We ship freshly roasted coffee within 1-2 business days. Our standard business hours are Monday-Friday 8AM-5PM (Central Time).
NOTE: Once your order has been fulfilled by Merit and the shipping carrier has possession, it is out of our hands. The risk of loss passes to you once Merit has delivered your item(s) to the shipping carrier. We are not responsible for any shipping delays or problems once your order has been shipped. If you do have any problems (ie. your package is said to have been delivered, but its not there) please reach out to the carrier directly.
No returns or exchanges on perishable items due to health and safety concerns.
Returns or exchanges on unused items within 14 days will be accepted. Customer responsible for shipping cost on return or exchange.
We do not keep large stock of all items and will do our best to accommodate the exchange. If no longer available we will recommend a similar item or honor a refund in the same form of payment.
ONLINE RETURNS AND EXCHANGES MUST BE DONE ONLINE AND NOT RETURNED IN CAFES.
If there is an error in your online order, please contact us (firstname.lastname@example.org) and we will gladly correct.