All orders containing merchandise only ship out the following business day.
All orders containing coffee ship on Monday - Thursday. No shipping International at this time.
Overnight orders still fall under our coffee order ship dates (Monday - Thursday). So this may not be true overnight if placed outside of this window.
NOTE: We do not keep coffee stocked on shelves. Everything shipped has been freshly roasted. Our roast schedule is built on Monday and roasted Monday - Thursday.
No returns or exchanges on perishable items due to health and safety concerns.
Returns or exchanges on unused items within 14 days will be accepted. Customer responsible for shipping cost on return or exchange.
We do not keep large stock of all items and will do our best to accommodate the exchange. If no longer available we will recommend a similar item or honor a refund in the same form of payment.
ONLINE RETURNS AND EXCHANGES MUST BE DONE ONLINE AND NOT RETURNED IN CAFES.
If there is an error in your online order, please contact us (firstname.lastname@example.org) and we will gladly correct.